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Carleton, Inc. Announces Promotion of Tonya Hardisty to Director of Client Success

SOUTH BEND, IN, July 17, 2023 â€“ Carleton announced the promotion of Tonya Hardisty on Monday, elevating her to be director of client success. Hardisty has been in a managerial role at the provider of compliant financial calculations and lending document generation software since 2005.

Tonya HardistyIn this new role, Hardisty will lead the support team that oversees all of Carleton’s clients that utilize those calculation solutions and document services. From the client onboarding process to ongoing support, she will ensure that Carleton’s clients are getting the support that they expect.

As Director of Client Success, Hardisty will be responsible for developing and executing strategic initiatives to enhance the overall client experience. She will also collaborate closely with other departments to align client service initiatives with Carleton’s broader goals and objectives.

“Carleton’s commitment to providing unparalleled ongoing-support services to our clients has been a key differentiator and Tonya has been a major contributor to that success,” Carleton President and COO Matt Ruszkowski said in a news release. “With over 25 years of experience at Carleton, she has worked directly with our clients and understands their pain points. So, she knows what the necessary components are for a successful partnership."


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